Our Comprehensive Implementation Process

At OneTouch we are committed to ensuring a smooth and flawless transition when moving from your current provider to our platform. Whether you’re coming from another DSCR-approved Care Management System or simply looking to upgrade from your current provider, our implementation process is meticulously designed to ensure an effortless switch-over.

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Unrivalled Training, Implementation and Support

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Our Commitment to You

Dedicated Implementation Support

During the implementation process you will have your own dedicated specialist who will guide you through the entire process, ensuring consistency and personalised attention.

Accessible Customer Support

Our support desk and Zendesk ticketing system are here to help! With an average response time of six minutes, our team ensure you receive timely assistance whenever required.

Flexible Support Packages

We offer a range of flexible, tailored training and support packages designed to align with your organisation’s evolving needs. These packages provide an effective way to address changing business requirements and to upskill both new and existing staff. Each package is customised to your specific objectives, ensuring you receive targeted support and only invest in what you need—helping you maximise ongoing value from the OneTouch platform.

Meet the Team

Operations Manager

Mark Flanagan

Implementation Specialist

Adam Walker

Implementation Specialist

Alin Petrescu

Implementation Specialist

Andrew Green

Implementation Specialist

Daniel Jarman

Implementation Specialist

David Mulgrave

The Benefits of The OneTouch Implementation Process

Holistic Approach

Our implementation specialists have previously worked in the care sector which gives them a comprehensive understanding of the intricacies of different care companies. This knowledge enables them to quickly become familiar with your company’s unique processes and tailor solutions specific to each department.

Personalised Scoping Calls

Prior to the planning and execution of the implementation process, our team will conduct a scoping call to enable them to better understand the services your organisation provides and your resource capabilities. We will take the information from your scoping call and create a fully personalised bespoke implementation plan that is tailored to the specific needs and requirements of your business.

Tailored Training

We understand that every organisation and department is different which is why we offer segmented training sessions that are tailored to the specific needs of each department, ensuring a deep dive into the specific functionality and benefits the OneTouch System will bring.

Gradual Integration

We know changing systems requires a significant time and resource investment, which is why we believe in taking gradual steps towards implementation. We prioritise bite-sized pieces of functionality to ensure a smooth day-to-day operation while gradually incorporating additional features based on your readiness.

Comprehensive Training & Ongoing Support

Our training sessions are designed to equip your team to manage the system independently, promoting efficiency. Additionally, our follow-up sessions post-training ensure the smooth adoption of OneTouch Health best practices and your company’s workflows.

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"The initial training was very intensive, but your videos were invaluable and allowed me to learn the new system and work out the best procedures for our company in my own time. I now find OneTouch very easy and a joy to use. I’ve come across a couple of issues, mainly caused by my own errors, but the responses from the support desk have been brilliant; they instantly answer my emails with a solution, and I really couldn’t ask for a better service."

Bernadette Roberts, Payroll Officer

"The team at OneTouch are really responsive and they really try to understand and work with us. They understand our point of view, they understand us as a business and that’s a massive plus."

David Haswell, Managing Director

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Our Accreditations

We've even won some awards (which we're really proud of)!

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Frequently Asked Questions

General Questions

OneTouch is a multi-functional Care Management System which allows care providers to manage every aspect of their clients’ needs. Information is shared simply, instantly and securely, across all key stakeholders involved in an individual’s care delivery circle. We’re also ISO 90001, ISO 270001 and Cyber Essentials Plus certified and fully UK GDPR compliant.

The key components of our platform are Care Rostering, Care Planning, Medication Management, Charting and Patient metrics, HR and Training, Invoicing and Payroll, A Family and Client app, Compliance, Reporting and Auditing, Call Monitoring Digital tasks and Client Data.

Our users love us because we make their lives easier and we provide them with the digital tools that help them gain efficiencies. OneTouch is built to complement the skills of your workforce by giving them an easy-to-use system that has the functionality they need to do what they do best – provide care. OneTouch makes admin tasks simple, straightforward and quick to complete. This creates the most valuable resource of all – time. Time to focus on the service user, and the care provided by your organisation.
We provide a single system, on a single platform that manages the operational needs of care providers. This includes full and bespoke functionality suites for carers, clients, client families and the management team of your care organisation. All this functionality is available from a single system to allow for instant sharing of information across all stakeholders. For example, if a carer calls in sick at short notice the admin team can immediately see which carer is best placed to cover the visit and assign it, the client’s family get immediate visibility of the change via the family app and the carer has instant access to the client’s complete digital health record and any associated information that may be required.

We are on a mission to improve the lives of everyone receiving care through our technology and support. OneTouch is built by care professionals, for care professional. Our in-house team is made up of clinicians, nurses, social workers and former care home managers. We pride ourselves on working closely with our users to provide a best-in-class system that they love using because it makes their day-to-day working lives easier. OneTouch has been developed as a single digital platform that provides a comprehensive functionality suite to let you start with scheduling while also providing digital solutions to manage every other aspect of the care delivery journey. We even help you to prepare for and excel during audits!
Our people make OneTouch what it is. Our team embodies a unique blend of professionalism, dedication, and a genuine passion for exceeding customer expectations. When we work with our users we try to build collaborative partnerships which enable us to who mutually support each other. We want the best for all of our users and our commitment to excellence is evident in every aspect of our work, fostering an environment where creativity and innovation flourish.

OneTouch’s customer-centric approach sets us apart in the industry. We strive to understand and fulfill customer needs whenever we can. Our users love us and we pride ourselves on seamlessly integrating customer feedback into our system and our processes.

What truly stands out about OneTouch is the sense of community and shared purpose that permeates the workplace. The positive energy and camaraderie among team members contribute to a collaborative atmosphere where everyone feels valued and motivated. It’s this unique combination of exceptional individuals, customer dedication, and a vibrant workplace culture that makes OneTouch not just a company to work for, but a partner that you will love to engage with.
The short answer is almost all types of care providers can use our system to help with their digital care management needs. The slightly longer answer is that OneTouch is currently used across home care, domiciliary care, residential care, adult and children social care, reablement, rehabilitation, complex, extra care and supported living providers. The platform can be customised to suit your specific needs which helps to make it incredibly useful across a wide range of different care settings and organisations.
It’s simple – we want to transform the world of care.

We want to work towards this vision by achieving our our mission of improving the lives of everyone receiving care through our technology and support.

We recognise that these are lofty goals, but we firmly believe that the OneTouch system, alongside our sister products like tri.x and AutumnCare, can have a transformative impact on our customers’ day-to-day operations and workflows. Whether you are moving from a paper-based system or an other digital provider we’re confident you won’t regret using OneTouch. Ultimately we want to build a long-lasting and frutiful relationship with all of our users while also empowering your own relationships with your staff, your clients and their families.

Switching to OneTouch

No – we believe that changing to our system should be as easy as turning on a light switch. To make sure it is actually this easy our Customer Success Team work with you to build a comprehensive implementation plan before you go live with OneTouch. Our commitment is to ensure a smooth and flawless transition from your current provider (whether that’s a digital or paper-based solution) to our platform. We will help with any data migration requirements you have to make sure your records are up to date in OneTouch. Our implementation process is meticulously designed to make sure that everybody in your organisation is ready to go with their new system from day one. We also have a dedicated Support Team on hand to handle any queries you have once you go live. We normally manage to resolve any queries you have within 30 minutes of receiving them during standard business hours.

Using OneTouch

The OneTouch system uses a modern & simple end user interface that is configurable, and permissions based. Applying the design standard of GDS toolkit our system has been developed over the years to satisfy user needs. Developments include advice form current clients in order to ensure that their needs are met. We also have employees who have worked in the care industry and know what is required in a care management system in order to fulfil users’ needs. We pride ourselves on OneTouch being simple and easy to navigate. Our system is always evolving and receives regular functionality updates – we always believe that communication with our users is key for the continuous improvement of the system while also exceeding the needs and wants of our users.

Hyper Care

Ongoing Support

A smartphone displaying the OneTouch mobile app care management interface

Don't Just Take Our Word for It.

Book a demo with one of our system experts today to see how OneTouch can help your processes and procedures today!

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